Contacting the Customer Service Department
You can reach customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of Monday - Friday 9:00 AM to 5:00 PM EST

Please have your order number ready to assist us in serving you.

E-mail address: info@BookmarkTrenz.com

Phone Number: 1-800-741-6108
Fax Number: 1-239-332-3935

Regular Mail:
Bookmark Trenz
1943 Fowler Street
Fort Myers, Fl 33901
USA

Privacy
Bookmark Trenz does not make any information available to third parties for marketing or information gathering purposes. We will never sell or share your personal information!

Security
Bookmark Trenz is sensitive to your concerns regarding the security of using your credit card information to purchase products and services through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet. This makes it very difficult for someone to steal your credit card information. To check the security of your online order connection, you can look at the lower panel of your browser window - if you see an unbroken key or a closed lock then SSL is active. (You will see this key or lock when you are on a page that requires sensitive and personal information).

How to Pay
Bookmark Trenz accepts the following: VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS and checks.
The charge for your order will appear on your credit card bill as "Wells Fargo".

Shipping
Following credit card approval, we ship within 4 days (we do not charge your credit card until your order is shipped).

Order Processing
Orders are shipped within 4 business days.

Promotional Mailings
Bookmark Trenz will notify you of any upcoming promotional opportunities and new products that may interest you. If you wish not to receive these special mailings, please make sure to check the box that reads: "Check this box if you do not wish to receive special promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing address.

Exchange Privilege:
We have an even Exchange Program for our bookmarks. The program excludes: Holiday designs, name dropped merchandise and custom bookmarks. Call us with your new order, tell us how many bookmarks will be exchanged, and we will include a Postage Paid Return Box with your order. We will issue a credit memo upon receipt of the Exchange Box in our warehouse.